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Fulfillment Policy

Fulfillment Policy for SEO & Digital Marketing Services
Last Updated: 6/24/25
Business Name: CrownPoint Media
Website: www.crownpointmedia.org

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1. Service Overview

We offer professional SEO (Search Engine Optimization) and digital marketing services tailored to your business goals. Our services include but are not limited to keyword research, on-page SEO, off-page SEO, technical audits, content marketing, PPC campaigns, social media management, and performance reporting.

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2. Order Confirmation and Onboarding

  • Once you purchase a service or package through our website or via a signed agreement, you will receive an order confirmation via email.

  • Within [1–2 business days], our team will reach out to schedule an onboarding call or send you a client intake form to gather necessary details such as business objectives, website access, and campaign preferences.

  • Service delivery will commence only after we receive all the required information and access credentials.

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3. Service Fulfillment Timeline

Each service package has its own timeline based on complexity and deliverables. General timeframes are as follows:

  • Initial Audit & Strategy Plan: Delivered within [5–7 business days] after onboarding.

  • Monthly SEO Campaigns: Start within [5 business days] of onboarding and renew on a 30-day cycle.

  • Digital Advertising Campaigns (PPC, Social Ads): Setup within [5–10 business days] after access and asset delivery.

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4. Client Responsibilities

To ensure timely and successful service fulfillment, clients are expected to:

  • Provide access to websites, social accounts, and analytics platforms as required.

  • Respond to feedback and approval requests in a timely manner.

  • Supply any necessary brand assets, documents, or content requested.

Failure to provide requested materials may delay service delivery and affect campaign results.

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5. Communication & Reporting

  • Clients will receive regular updates via email or through project management platforms.

  • Standard reporting frequency is monthly, including KPIs, traffic data, lead tracking, and recommendations.

  • Additional check-ins or meetings can be scheduled upon request.

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6. Revisions & Adjustments

We offer up to unlimited rounds of reasonable revisions per month on campaign materials (e.g., ads, content, keywords) depending on your package level. Strategic adjustments are part of our continuous optimization efforts.

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7. Service Completion

  • Services are considered fulfilled at the end of the contract period or monthly cycle, based on the package selected.

  • Deliverables include access to reports, content files, campaign summaries, and performance metrics.

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8. Refunds & Cancellations

Due to the nature of digital services and the time invested in each project:

  • We do not offer refunds once work has commenced.

  • Monthly services can be canceled with [14 days’] written notice prior to the next billing cycle.

  • For long-term contracts, cancellation terms will be outlined in the service agreement.

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9. Contact Us

If you have any questions regarding your service delivery or need assistance, contact us:

support@crownpointmedia.org

www.crownpointmedia.org

773-372-6319

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